HomeCategoriesCustomer support

6 customer support vendors in AI answers

6 customer support vendors ranked by AI answer share, the share of 408 customer support answers (17 prompts, 6 engines, 4 runs) that name each: median 41%, a spread of 71 percentage points from first to last, led by Zandry (78%), Pradnel (49%) and Wendro (42%). Last reviewed October 2, 2026.

Last reviewed Every vendor and figure on this page comes from the AEO Index, Q3 2026 edition.

Ranking

  1. 1Zandry78% (319 of 408 answers)
  2. 2Pradnel49% (200 of 408 answers)
  3. 3Wendro42% (171 of 408 answers)
  4. 4Nestrel40% (165 of 408 answers)
  5. 5Hestly16% (66 of 408 answers)
  6. 6Ostrel7% (28 of 408 answers)

Zandry's 78% is 37 percentage points above the median share of 41%, less than double it.

How this list is built

  • Ranked by AI answer share: answers naming the vendor divided by the 408 answers to customer support prompts (17 prompts x 6 engines x 4 runs). Equal counts share a rank.
  • Every share uses the same denominator: the 408 answers to customer support prompts.
  • Rows removed before ranking: 0 duplicate vendor records, 26 vendors from other categories named in these answers, and 0 customer support vendors never named in them.
  • A category page is published only when at least 2 vendors qualify; 6 do here.
  • Every vendor and figure on this page comes from the AEO Index, Q3 2026 edition.
  • Data last changed .

FAQ

  • Which customer support vendors do AI engines name most often?

    Zandry (78%), Pradnel (49%) and Wendro (42%) are the customer support vendors AI engines name most often, by share of 408 customer support answers naming each (6 vendors ranked, median 41%). Zandry's 78% is 37 percentage points above the median share of 41%, less than double it. Last reviewed October 2, 2026. Source: The AEO Index, Q3 2026 edition.

    Link to this answer

  • How is the customer support vendor ranking calculated?

    Customer support vendors are ranked by AI answer share: the answers that name a vendor divided by the 408 answers to customer support prompts (17 prompts x 6 engines x 4 runs). Each vendor counts at most once per answer, and vendors with equal counts share a rank. Source: The AEO Index, Q3 2026 edition.

    Link to this answer

  • Which customer support vendors are included, and which are left out?

    A vendor is listed only when its record is in the customer support category and at least one AI answer to the customer support prompts names it: 6 of 6 customer support vendors qualify. 26 vendors from other categories named in these answers are left out. A category page is published only when at least 2 vendors qualify. Source: The AEO Index, Q3 2026 edition.

    Link to this answer

  • How often do AI answers cite customer support vendors as sources?

    115 of 408 customer support AI answers (28%) cite at least one listed customer support vendor as a source. Pradnel is cited most often, in 45 of those answers. Last reviewed October 2, 2026. Source: The AEO Index, Q3 2026 edition.

    Link to this answer

Markdown version