# 6 customer support vendors in AI answers Every vendor and figure on this page comes from the AEO Index, Q3 2026 edition. 6 customer support vendors ranked by AI answer share, the share of 408 customer support answers (17 prompts, 6 engines, 4 runs) that name each: median 41%, a spread of 71 percentage points from first to last, led by Zandry (78%), Pradnel (49%) and Wendro (42%). Last reviewed October 2, 2026. Ranked by AI answer share: answers naming the vendor divided by the 408 answers to customer support prompts (17 prompts x 6 engines x 4 runs). Equal counts share a rank. | Rank | Vendor | AI answer share | | --- | --- | --- | | 1 | Zandry | 78% (319 of 408 answers) | | 2 | Pradnel | 49% (200 of 408 answers) | | 3 | Wendro | 42% (171 of 408 answers) | | 4 | Nestrel | 40% (165 of 408 answers) | | 5 | Hestly | 16% (66 of 408 answers) | | 6 | Ostrel | 7% (28 of 408 answers) | Rows removed before ranking: 0 duplicate vendor records, 26 vendors from other categories named in these answers, and 0 customer support vendors never named in them. ## FAQ ### Which customer support vendors do AI engines name most often? [#customer-support-top](https://www.theaeocompany.co/categories/customer-support#customer-support-top) Zandry (78%), Pradnel (49%) and Wendro (42%) are the customer support vendors AI engines name most often, by share of 408 customer support answers naming each (6 vendors ranked, median 41%). Zandry's 78% is 37 percentage points above the median share of 41%, less than double it. Last reviewed October 2, 2026. Source: The AEO Index, Q3 2026 edition. ### How is the customer support vendor ranking calculated? [#customer-support-ranked-by](https://www.theaeocompany.co/categories/customer-support#customer-support-ranked-by) Customer support vendors are ranked by AI answer share: the answers that name a vendor divided by the 408 answers to customer support prompts (17 prompts x 6 engines x 4 runs). Each vendor counts at most once per answer, and vendors with equal counts share a rank. Source: The AEO Index, Q3 2026 edition. ### Which customer support vendors are included, and which are left out? [#customer-support-gate](https://www.theaeocompany.co/categories/customer-support#customer-support-gate) A vendor is listed only when its record is in the customer support category and at least one AI answer to the customer support prompts names it: 6 of 6 customer support vendors qualify. 26 vendors from other categories named in these answers are left out. A category page is published only when at least 2 vendors qualify. Source: The AEO Index, Q3 2026 edition. ### How often do AI answers cite customer support vendors as sources? [#customer-support-citations](https://www.theaeocompany.co/categories/customer-support#customer-support-citations) 115 of 408 customer support AI answers (28%) cite at least one listed customer support vendor as a source. Pradnel is cited most often, in 45 of those answers. Last reviewed October 2, 2026. Source: The AEO Index, Q3 2026 edition. ## Other categories in B2B SaaS - CRM (6 vendors): https://www.theaeocompany.co/categories/crm - Data warehouse (6 vendors): https://www.theaeocompany.co/categories/data-warehouse - HR and payroll (6 vendors): https://www.theaeocompany.co/categories/hr-and-payroll - Product analytics (6 vendors): https://www.theaeocompany.co/categories/product-analytics - Project management (6 vendors): https://www.theaeocompany.co/categories/project-management ## More - All categories: https://www.theaeocompany.co/categories - 36 B2B SaaS Brands Ranked by AI Answer Share (2026): https://www.theaeocompany.co/lists/b2b-saas-ai-answer-share